Frequently Asked Questions About Our Online Software for Event Planners

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Before you decide on the tool that will help you become more productive and efficient with your event planning tasks and projects, you should know which software app best fits your needs and how you work.

To help you more quickly vet our app, we have compiled this list of FAQs to answer some common questions. However, if you have additional questions that are not answered here, please contact us and we will promptly answer them.

Do you offer customer support?

Yes, we provide customer support via email and phone at 1-877-266-3885. Our support hours are 9 a.m. - 5 p.m. Mountain Time, Monday through Friday, and we do our damnedest to respond to all inquiries within 24 business hours.

In addition, in every section of our appliation we have provided help documentation that will walk you through how to use each tool, and we have a tutorials section that provides walkthroughs and videos on how to use the system.

Is my information safe in your system?

We make every effort and use the latest technologies to maintain the security and confidentiality of our customers' data, including:

  1. The most up-to-date firewall protection on the servers where your information is stored.
  2. Daily remote backup of your account information.
  3. Use of Secure Socket Layer (SSL) encryption/protection to ensure that the connection between your computer and our servers is secure.
  4. Encryption of all account passwords (even we don't know your password).

In addition, we will keep confidential and never, ever sell or otherwise share any information in your account pertaining to your projects or your contacts.

Can I visually customize my account with my logo, etc.?

Yes, you can upload your logo into your account, which will display on the dashboard page for everyone to whom you grant access to your account and your jobs. You can also choose from a variety of color themes and fonts for your account.

Can I download your software and install it on my computer?

Our tool is entirely Web based, so to use it you will need to be connected to the Internet and access it via a Web browser. We do not offer a version of our tool that you can download and install locally on your own computer. However, you can use our software on any computer (PC or Mac) as well as any tablet device (iPad, Android, etc.); in addition, we will be offering a mobile version of our tool soon (Q2 2014) that you can access via any standard mobile Web browser.

Can I import any information into my Planning Pod account?

To simplify setting up your account, you can import contacts into your Planning Pod account via a file (vCard, .csv or Excel). You can also import calendar information from most major eCalendars (including iCal, Google Calendar and Outlook).

How does your billing and pricing work?

It's pretty simple. When you sign up for your free trial, you are automatically placed into "The Thirty" Package. If you decide you want to become a paying customer and continue the use of your account, simply log into your account; select a package via the Subscription area; and enter your payment information. Once you become a paying customer, your credit card will be automatically charged on a monthly basis on the same day of the month when you started your paid subscription (and if you signed up on the 28th, 29th, 30th or 31st of the month, in shorter months you will be billed on the last day of the month). There are no long-term contracts and no obligations. You can cancel, upgrade or downgrade at any time without penalty (provided that your number of active jobs/projects does not exceed the maximum number of jobs/projects for the package you are choosing). We accept credit card payments only, and we honor Visa, Master Card and American Express.

If I sign up for a free trial, what am I committing to?

Absolutely nothing. We do not collect your credit card information, and you can close your account at anytime during the trial without any further obligation. If you want to continue your account during or after the trial peroid, simply provide us with your payment information via the Subscription area of the application.

What are the technical requirements for using Planning Pod?

You only need three things to use our tool:

  1. A computer (our tool works on both PCs and Macs) - OR - a tablet device (like an iPad).
  2. An Internet connection (it's lightening fast on higher-speed connections, and, understandably, a bit slower on dial-up connections).
  3. Any modern Web browser (this includes recent versions of Firefox, Chrome and Safari as well as Internet Explorer Version 10 and above).
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