Every venue management and booking software plan includes:
Prospecting and Billing Management
Invoice Payment Processing
Lead Tracking + Forms
Event Booking and Scheduling
Electronic Bookings Calendar
Booking Conflict Alerts
Hold Date/Space for Leads
Productivity and Collaboration
Contacts / CRM
Forms / Surveys
Timelines / Itineraries
Event Layout and Design
Floorplan Layout Builder
Customization and Branding
Help Portal and Videos
Integrations With Other Platforms
Onboarding and Account Setup
Included with Annual Subscription
Online Customized Training
Included with Annual Subscription
Permissions / User Groups
Premium Support (phone, email, chat)
"Keeps all our venue’s information organized and in one place like contracts, invoices, messages and our booking calendar."
Blackstone Rivers Ranch
20% off any pricing plan for non-profits, including charities, schools, universities and 501(c)(3) organizations.
NO APPLICATIONS. NO WAITING PERIOD.
Online Credit Card Processing*
Easily collect credit card payments for invoices created in your account (US/CAN only)
Payment Processing Fee and Details
WePay* (complimentary WePay account comes with every plan)
• 2.9% + $0.30 (U.S.) per transaction
• Receive payouts within 7 days**
*Planning Pod has partnered with WePay as our preferred credit card processor; minimal setup required to start receiving payouts.
**WePay typically releases funds 2-5 days after a credit card payment has been processed, provided your WePay account has been set up properly and a transaction has not been flagged for review.
GET YOUR SPECIFICS ANSWERED HERE
Commonly Asked Questions
What payment methods do you offer for subscriptions?
We accept the major credit cards Visa, MasterCard and American Express for both yearly and month-to-month subscriptions for our venue booking and management software platform. In addition, for yearly subscriptions, we accept payment by check. If you are located outside of the U.S., you will be charged in U.S. dollars and your credit card company will convert the transaction amount to your local currency.
Can we be invoiced for our subscription payments?
Yes, but for yearly subscriptions only. We do not offer the invoicing option for month-to-month subscriptions.
How do we upgrade from the free trial account to a paid subscription?
It's pretty easy. Log into your trial account; click on the "Subscribe Now" button in the left navigation bar; and follow the instructions provided. After your trial ends, you can still log in and upgrade to a paid subscription. All information you added to your trial account will carry over to your paid subscription when you upgrade.
Can I upgrade or downgrade from my current plan?
Most certainly. You can always upgrade or downgrade your plan/package at any time. If you are upgrading, we will prorate the first payment for your new pricing plan based on any remaining credits you have on your existing plan.
Can we cancel our account at any time? Do you provide refunds?
You can cancel your account whenever you want. When you do, your account will be set to close at the end of the current billing cycle and you will not be billed again.
We do not offer refunds, which includes refunds for unused time/credits and/or for yearly subscriptions.
What happens to our data if we want to reopen a closed account?
When you cancel, we save the data in your account so that when you return your account is as you left it. We do reserve the right to delete data from accounts that have laid dormant for 2 years or more.
What kind of data security protocols/systems do you have?
To protect against major data loss, we conduct daily remote backups of our venue management platform and database. In addition, we employ secure socket layer (SSL) protection and encryption between our servers and your devices; server-side firewall protection; and best practices to protect against breaches.
What does the onboarding process look like?
We want you and your team to get up and running fast, so we offer these complimentary premium services with all yearly plans:
- Data importing (call for details)
- 3 hours of custom training (web-based live sessions)
- API integrations assistance (via Zapier)
- Dedicated account executive
- Phone support (M-F, 8:30am-4:30pm Mountain Time)
Also, we offer these additional self-serve support resources for all accounts if you have quick questions or want to dive deep into our features:
- Help Center articles
- How-to videos
- Email and live chat support